At Skills4All Training, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit skills4all.co.uk, purchase a product, book a course, or subscribe to our communications.
1. Who We Are
Skills4All Training is a UK-based company providing training courses in first aid, health & safety, and inspections, as well as related safety supplies through our online store.
2. What Personal Data We Collect
We may collect the following types of personal information when you interact with our website or services:
- Contact information – such as name, email address, phone number, and postal address.
- Account or booking information – including course bookings, attendance records, and course certificates.
- Payment and billing details – such as billing address, order history, and limited payment information (processed securely via third-party payment providers).
- Newsletter subscription data – including your email and preferences.
- Enquiry details – such as the content of any messages you send us via the contact form.
- Technical data – such as IP address, browser type, device info, and usage patterns (collected via cookies).
3. How We Collect Your Data
We collect data when you:
- Subscribe to our newsletter.
- Enquire about or book a training course.
- Purchase a product through our online store.
- Contact us via our website forms, email, or phone.
- Browse our website (via cookies and tracking tools).
4. How We Use Your Data
We use your personal data to:
- Process your orders, bookings, and payments.
- Deliver online or in-person training.
- Send booking confirmations, updates, and certificates.
- Communicate with you regarding your enquiry or request.
- Send occasional marketing or newsletter emails (if you have opted in).
- Improve our services and website functionality.
We only use your data when legally allowed and will not use it for unrelated purposes.
5. Marketing and Communications
If you subscribe to our newsletter, we’ll occasionally send you updates on new courses, promotions, and relevant content.
We promise:
- No spam – only occasional, relevant communications.
- You can unsubscribe at any time using the link in any email or by contacting us.
We use secure third-party platforms (e.g. Mailchimp or similar) to manage communications.
6. Sharing Your Information
We may share your personal data with trusted third parties, including:
- Payment providers (e.g. Stripe or PayPal).
- Certification or accreditation bodies (for registered qualifications).
- Email marketing providers (for newsletters).
- Hosting and IT service providers.
We do not sell or share your data with third parties for their own marketing.
7. Cookies
We use cookies to enhance your experience, understand website usage, and support core functionality. Types include:
- Essential cookies – required for site functionality.
- Analytics cookies – help us understand visitor behaviour (e.g., via Google Analytics).
- Marketing cookies – if used, track engagement for promotional tools.
You can manage cookie settings in your browser or via our cookie notice banner.
8. How We Protect Your Data
We take data protection seriously and implement appropriate security measures, including:
- Secure, encrypted connections (SSL).
- Secure third-party payment processing.
- Access control to sensitive data.
- Regular reviews of security practices.
9. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil the purposes we collected it for.
- Meet legal, regulatory, or accounting requirements.
- Provide certification records for compliance.
You can request deletion of your data unless we are legally required to retain it.
10. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (in certain cases).
- Withdraw your consent to receive marketing communications.
To exercise your rights, please contact us using the details below.
11. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before submitting data.
12. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Effective Date” at the top of this page.
13. Contact Us
If you have any questions or would like to exercise your data rights, please contact us:
Skills4All Training
Website: https://skills4all.co.uk
Email: [Insert contact email]
Phone: [Insert phone number]
Address: [Insert physical address, if applicable]